Effective Date: June 2026
This Refund Policy covers purchases made on the Celeron Solutions platform, including credit purchases, Volume plan subscriptions, and custom software project payments. It should be read alongside our Terms of Service.
The $200 in free credits provided on the Basic plan are non-refundable. They are provided at no charge and have no cash value.
Credit purchases are eligible for a full refund within 14 days of purchase, provided that fewer than 10% of the purchased credits have been consumed. Refund requests must be submitted to wyatt@celeron.solutions within this window.
Credits that have been consumed by workflow executions, dashboard refreshes, portal handler invocations, or agent usage are non-refundable. Consumption is logged in your account and available for review.
Credits expire 12 months from the date of purchase. Expired credits are not eligible for refund or extension.
Monthly Volume plan payments are non-refundable after the billing cycle begins. If you cancel a monthly plan, you retain access to your credits through the end of the current billing period. No pro-rated refunds are issued for unused time.
Annual prepay purchases are eligible for a pro-rated refund of unused months if requested within 30 days of the annual purchase date. After 30 days, annual prepay payments are non-refundable.
The upfront payment (typically 50% of the project total) is non-refundable once work has begun. If a project is cancelled before work begins, the upfront payment will be refunded in full.
The delivery payment is due upon acceptance of the completed deliverables as defined in the Statement of Work. If the deliverables do not meet the documented acceptance criteria, the delivery payment is not due until the criteria are met or a resolution is agreed upon in writing.
If you believe a deliverable does not meet the documented acceptance criteria, you must notify Celeron Solutions in writing within 7 days of delivery. Disputes submitted after this window will not be eligible for a refund of the delivery payment.
In the event that Celeron Solutions discontinues the Platform, all customers with unused purchased credits will receive a pro-rated refund for the unconsumed portion of their most recent credit purchase. Celeron Solutions will provide at least 30 days notice before any discontinuation.
To request a refund, email wyatt@celeron.solutions with your account email, the date and amount of the purchase, and the reason for the request. We will respond within 3 business days. Approved refunds are processed within 5–10 business days to the original payment method.
Celeron Solutions reserves the right to update this Refund Policy at any time. Material changes will be posted to this page and communicated to active subscribers by email. Your continued use of the Platform following any changes constitutes acceptance of the updated policy.
Questions about a specific charge or refund request can be directed to wyatt@celeron.solutions. Include your account email and the transaction in question and we will respond within 3 business days.